I have several complaints about Earthbound Trading and their hermit crab setup. One of the biggest is the fact that the enclosure is so crowded the crabs barely have room to move. These stores are usually in high end malls, like The Mills and such. Our store finally had a manager over a year ago who was actually interested in lessening the number of hermit crab deaths and asked me for as much information as I had. I haven’t been to the store in a long time so I don’t know if she was successful in making some changes or if she is even there. The only way to get changes made is to contact the corporate office. The store managers have little power over the set up they are given. If you have an ET near you, stop by and have a look at their hermit crab set up. I have had no response from the corporate office in the past.
Dallas TX 75232 USA